Do you offer refunds on orders? We accept new and unopened items within seven days of delivery for a refund.

How long will it take to receive my refund? You should receive your refund within four weeks of giving your package to the return shipper (5-10 business days), the time it takes to process your return once we receive it (3-5 business days), and the time it takes your bank to process the request (5-10 business days)

How do I return an item? If you need to return an item please contact us with your order number and details about the product you would like to return. We will respond with instructions on how to proceed. Kokoro will not accept returns on empty bags of treats or empty bottles of CBD oil.

Which shipping carrier will be used? All orders are shipped via USPS unless the buyer selects an alternate shipping method at checkout. When you place an order we will estimate shipping and delivery dates based on the availability of your items and the shipping options you chose.

When will my order ship? Most orders are shipped within 48 hours and a tracking number will be provided when the order ships. Additional Questions If you have any questions about products or shipping please contact us at info@kokoropetco.com and we will be happy to help you!